Privacy Policy
Effective Date: 26.11.25
Skin Ethos is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how personal data is collected, used, stored, and protected in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data We Collect
We may collect and process the following personal data:
Medical and health information: obtained from consultation forms, medical documents, and in-clinic assessments.
Contact information: name, email address, phone number, and address.
Booking information: data provided when booking appointments online or in clinic.
Payment information: details needed to process online or in-clinic payments for products or services.
Newsletter and marketing preferences: when you subscribe to our newsletter or promotional communications.
Website usage data: including IP addresses, cookies, and analytics data to improve our services.
2. How We Use Your Data
Your data is used for the following purposes:
To provide and manage your appointments and treatments.
To process payments for products and services.
To communicate important information about your treatments, appointments, or orders.
To send newsletters or marketing materials if you have opted in.
To improve our services and website functionality.
To comply with legal and regulatory obligations, including medical record keeping.
3. Legal Basis for Processing
Skin Ethos processes your personal data under the following legal bases:
Consent - for newsletters or marketing communications.
Contractual necessity - to provide products and services you have requested.
Legal obligation - to comply with medical record-keeping and regulatory requirements.
Legitimate interests - to improve services, website functionality, and client experience, where this does not override your rights.
4. Sharing Your Data
We will not sell, rent, or trade your personal data. Your information may be shared in the following limited circumstances:
With service providers who process data on our behalf, such as payment processors, IT providers, or email marketing platforms.
When required by law or regulatory authorities.
With healthcare professionals involved in your care, where necessary for treatment.
All third parties are required to maintain the confidentiality and security of your data.
5. Data Retention
Medical records are retained in accordance with UK law for a minimum of 8 years from the date of last treatment.
Contact, booking, and payment information is retained for as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Marketing and newsletter data is retained until you withdraw consent.
6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data (subject to legal obligations).
Object to or restrict processing of your data.
Withdraw consent at any time (for marketing communications).
Request data portability where applicable.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
To exercise your rights, please contact: hello@skinethosclinic.com
7. Data Security
Skin Ethos implements appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration. Only authorised personnel have access to your information.
8. Cookies and Online Tracking
Our website uses cookies and analytics to improve user experience and monitor website performance. You can manage or disable cookies through your browser settings.
9. Changes to This Privacy Policy
Skin Ethos may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date updated.
10. Contact Information
For questions, concerns, or to exercise your data rights, please contact:
Skin Ethos
Email: hello@skinethosclinic.com
Address: 11 The Beeches, Larne, County Antrim, BT40 2DW